Privacy Policy

This Privacy Policy describes how Immortality Games LLC (“Immortality Games,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit www.immortalitygames.com (the “Site”), make a purchase, use our mobile apps, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, app user, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and may have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, fulfill orders, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, items ordered, and related transaction details.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, including WooCommerce and Automattic for store and checkout functionality.
Our payment processors and payment service providers, including StellarPay and Stripe, who collect payment information (e.g., credit or debit card information and billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
Email, coupon, and cart-recovery service providers, including FluentCRM and abandoned-cart or recover-cart tools, when you subscribe, request discounts, begin checkout, or otherwise opt in to receive messages from us.
When you visit our Site, open or click on emails we send you, or interact with our Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as cookies, pixels, web beacons, third-party libraries, and similar tools.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide the Services, including to process payments, fulfill orders, send order confirmations and other transaction notices, arrange shipping, facilitate returns and exchanges, and provide customer support.
Marketing and Promotional Communications. We may use your personal information to send marketing and promotional communications by email where permitted, including welcome emails, coupon emails, and abandoned-cart or recover-cart reminders. You may opt out of promotional emails at any time by using the unsubscribe option displayed in those emails.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity and to protect the Services, our users, and our business.
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for order fulfillment, service operation, legal, security, and other purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf, such as website operation, ecommerce and checkout, payment processing, email marketing, coupon delivery, cart recovery, customer support, cloud storage, fulfillment, and shipping.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of third-party links or widgets.
In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets.
To comply with applicable legal obligations, including to respond to subpoenas, search warrants, and similar requests, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Mobile Apps

This Privacy Policy also applies to mobile applications published by Immortality Games LLC unless an app provides its own separate privacy notice.

Our mobile apps may store gameplay progress, preferences, settings, unlocks, and similar app data locally on your device to provide app functionality. This local app data is not sold.

If you use a link inside one of our apps to visit our website, contact us, join a mailing list, buy a product, or use another external service, the information you provide through that website or service is handled as described in this Privacy Policy.

You can delete locally stored app data by using any reset/delete options provided in the app or by uninstalling the app. If an app later adds accounts, cloud saves, analytics, advertising, purchases, or other data features, we will update this Privacy Policy and app store privacy disclosures as needed.

Children’s Data

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.

We do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to process or fulfill orders, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about orders you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or order information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Immortality Games LLC is based in the United States. If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States and in other countries where our service providers operate. These countries may have data protection laws that differ from the laws in your country.

Where required by applicable law, we rely on appropriate transfer safeguards or recognized transfer mechanisms, such as standard contractual clauses or equivalent measures.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@immortalitygames.com or mail us at 413 Blanchard Loop, Bossier City, LA 71111.